01/01/05

Hello,


We are performing an emergency upgrade on Hercules. The 2nd hard drive has gone bad and we are replacing it.


This will happen immediately.


Thank you for cooperation.




X-Gravity Support

01/02/05

To whom it may concern:

Over the last 15 hours we have been trying to recover data on Hercules(69.90.174.130) from a hard drive gone bad to no avail. Due to the way the server itself was put together, the hard drives were on the wrong IDE controllers causing errors that eventually led to it being rendered useless. We are very sorry that this happened but no files were able to be recovered.

We are not able to get backups as they were on the server as well. We will be cancelling all subscriptions for those that were on hercules. As there is nothing we can do anymore, we wish you the best of luck with your new host.

Please do not reply to this email as it will go nowhere.

XG

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01/02/05

We are still trying to recover the files on the damaged hard drive. Tomorrow we have a very experienced tech flying in from Florida to take a look at the server. If he cannot fix the problem or restore the files there is nothing else we can do.

We have already offered other clients a new account setup on one of our other servers and most have accepted. Nobody plans for such disasters to happen but they do.

We do apologize for the troubles.

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01/03/05

Due to the extent of the damage we had no other choice but to send the hard drive to a data recovery lab in an attempt to get the data off the hard drive.

For those who have sent emails to us repeatedly and have not gotten answers, it is because we are busy with trying to fix the issue at hand.

When we get word from the data recovery lab we will notify everyone again with the results.

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01/07/05

To whom it may concern:

The data could not be recovered. The only files that were restored were email logs from one account.

We do apologize for any inconvenience.

Whomever wishes to stay with us, we can put your account on a different server and if you have backups you can just restore the account.

If you are interested, reply back with ACCOUNT REINSTATEMENT in the subject line.

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